- Al Ansari Building, Al Khubaisi Area Dubai UAE
Menu
Menu
FAQ
Email EVO customer service at accounts@evo-rentals.com
Please contact the renting location and then mail the keys to the location where you dropped off your rental car.
If you happen to lose car keys, we will accessed the cost and customer will be the one who will responsible on the said fee. First thing you do, please contact our EVO Emergency Roadside Assistance Department +971 54 41 10 555.
Upon returning of EVO Car, our Team will thoroughly check and inspect the car to avoid this incident. In case this incident will happen, you can contact +971 54 41 10 555 to assist you.
Payments for these violations may be processed by an EVO designated agent or you can directly pay using the links that we provided on the Home page.
First, contact the police (999). Contact EVO Roadside Assist at 971 54 41 10 555.
The renter is responsible for any and all loss of or damage to the car resulting from any cause including but not limited to collision, rollover, theft, tire damage and vandalism, medical condition, flood, fire, hail or other acts of Nature.
Other charges that could be incurred by the renter:
- Loss of Use – as the renter, you are contractually liable for the loss of the specific vehicle rented as detailed in the rental contract. When our car is unavailable to be rented, EVO is entitled to compensation for such loss.
- Administrative Fee – EVO is self-insured and the expense of processing claims is passed on only to the responsible parties involved. EVO has a legal entitlement to return vehicles to pre-accident condition which includes the indirect damage of expenses related to administering a claim.
For our Corporate customers, in accordance with the terms of your company’s corporate contract with EVO, you must fill out an accident report in its entirety and notify your employer that the rental vehicle was damaged. Ask your employer if you need to put in a claim with your personal insurance, corporate credit card insurance or if there is coverage offered through your employers insurance. If applicable, EVO will contact your employer to verify that you are eligible for the corporate damage waiver coverage. If EVO does not receive a response from your employer you will be billed and held responsible for the vehicle damage.
When a vehicle is involved in an accident you can typically expect to hear from EVO in a 30-60 day time-frame from the date of the incident. The time-frame heavily depends on the type and amount of damage the vehicle endured as a result of the incident. In order for EVO to provide you with the best service possible we must first have the damaged vehicle repaired, or complete the Salvage transaction prior to providing you with accurate costs associated to our vehicle damage.
Navigation systems
Most of our vehicles do not come equipped with their own navigation systems. However, you can reserve our GPS Navigation unit at participating locations for a reasonable daily rate.
Child Safety Seats
Car seats are available to rent for an additional fee.
EVO does not allow smoking in the rental cars.
EVO allows customers to bring pets in rental cars, renter must be responsible on their pets and if there will be damages in the car, customer will be charged for the damages.
HOW STRICT ARE RENTAL CAR RETURN TIMES?
Rental car return times are based on a 24-hour window. If you aren’t able to return your rental car within the window, you will be charged an hourly rate that is calculated as three-fourths of the daily rate, plus $0.01 for daily and weekend rates. Weekly rates are calculated as one-half the daily rate, plus $0.01 for weekly rates.
IS THERE A PENALTY FOR RETURNING A RENTAL CAR EARLY?
Any alterations to your initial rental car reservation could result in a different or higher rental rate.
IS THERE A GRACE PERIOD FOR RETURNING A RENTAL CAR?
Most rental car reservations are based on a daily, 24-hour rate. If a rental car is returned beyond the 24-hour period, the renter will be charged an additional hourly rate. Make sure to return your vehicle on time to avoid extra fees.
WHAT HAPPENS IF YOU DAMAGE A RENTAL CAR?
The renter of the vehicle is held responsible for any damage to a rental car, including theft, vandalism, natural disaster, and more.
If your rental car is damaged, always make sure to contact the police right away.
WHAT IS CONSIDERED RENTAL CAR DAMAGE?
There are many types of incidences that are considered rental car damage, including but not limited to:
Collision
Rollover
Theft
Tire damage
Vandalism
Damage resulting in the need for medical attention
Flood
Fire
Hail
Other natural disasters
Absolutely. If you feel comfortable bringing your own cleaning/sanitizing items, feel free to do so. Please use items that do not contain bleach, or have “plus bleach” on the label, as they risk damaging surfaces of the vehicles.
Nothing is more important than the health and safety of our customers and our employees, and EVO is doing everything that we can to keep every one of our customers and employees safe. We are using EPA-certified disinfectants before and after each rental, with special attention paid to: steering wheels, dashboards, hand grips, radio dials, cup holders, center consoles, door handles both inside and outside. Multiple cleanings are done for each vehicle.
You can raise a complaint by contacting us on our email accounts@evo-rentals.com. Allow us 24-hour period for the initial response to be made to you. Once we have established contact with you, we will determine the nature of your complain and then work with you for resolution.
EVO take three kind of payments mainly, Cash, Bank Transfer, & Credit Card. We encourage credit card and bank transfer payments and customers should request a receipt when cash payment is made to any of the staff members.
